Refund policy

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At Alorah, we want you to be happy with your order. Please review our return and refund policy below.

💕 Refund Eligibility

Refunds are only available if:

• Your order arrives damaged, or
• Your order is missing an item.

To request a refund, you must contact us within 7 days of receiving your order and provide proof of the issue, such as clear photos or videos showing the damage or evidence that an item is missing.

📸 Proof of Damage or Missing Items

For damaged products, please provide clear photos or videos showing the condition of the item and its packaging.

For missing items, please provide photos of the package and everything that was included when your order arrived.

We may request additional information if necessary to verify your claim.

🚫 Change of Mind

We do not offer refunds or returns for change of mind, personal preference, or if you simply no longer want the product.

📍 Incorrect Shipping Address

Please carefully review your shipping information before placing your order.

Customers are responsible for providing a correct and complete shipping address. Alorah is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

💳 Approved Refunds

If your refund request is approved, the refund will be issued to the original payment method used to place the order.

Refund processing times may vary depending on your payment provider or financial institution.

📩 How to Request a Refund

To request a refund, please contact us through our Contact Us page within 7 days of receiving your order. Include your order number, a description of the issue, and the required photos or videos as proof.

We will review your request and contact you with the next steps.

💗 Questions?

If you have any questions about our Return & Refund Policy, please contact us and we'll be happy to assist you.